Royal Mail is experiencing a series of one day strikes that will cripple the UK postal
service, but Cloggs is determined not to let it affect delivery of shoes to its customers.
Offering an alternative, free delivery service via another carrier, Cloggs.co.uk has put
its customers first once again.
Just like any other online retail business, Cloggs relies completely on the UK postal
service to deliver shoes and boots to its customers on time. With Royal Mail strikes
posing a real threat to online traders, Cloggs.co.uk didnt want its customers to worry
unnecessarily, especially in the run up to Christmas. Cloggs proactive, forward thinking
attitude has ensured that this will not be the case.
Even though Cloggs only use Royal Mail Tracked services (which they have been assured
by senior management at Royal Mail will remain unaffected by the strike even if senior
managers have to hand deliver them themselves), Cloggs wanted to completely reassure
customers and offer them alternative delivery methods.
Instead of customers wondering when their top brand shoes and boots like the latest
UGGs would show up once they have ordered, Cloggs is offering people the choice, at
checkout, to opt for a Priority free delivery service via HDNL (the UKs largest home
delivery service).
Its easy to opt for the free 1~2 day priority service via HDNL on the Cloggs.co.uk
website. Whether purchasers want to buy a pair of UGG Boots like the latest UGG Bailey
Button, Fitflop Boots, Dr Martens Boots and Timberland Boots, or even a pair of winter
Crocs, this delivery option is selected as standard on the order summary page. All
buyers have to do is fill out the details required and let Cloggs do the rest.
Nick Thomas, Cloggs.co.uk Director, said:
"As we primarily conduct business online, it is vital to us that the shoes that we
sell are delivered to customers in a timely manner, whatever the cost to our business.
We have always offered a free delivery service to our customers via Royal Mail, but
as strikes are unnerving buyers, we wanted to offer an alternative that was still free.
That is why we are now promoting our 1~2 day delivery service via HDNL. Its a simple
alternative that offers our customers choice, and the chance to get their top brand
shoes fast."
Royal Mail strikes are a serious concern to online shoe retailers like Cloggs. With
recent surveys indicating that postal strikes could cause serious damage to E commerce
sales (which are set to top £50bn in 2009), Cloggs has acted fast to avoid any negative
impact on customer experience in its online store.
About Cloggs:
With over 35 years of trading experience, Cloggs has long been at the forefront of cutting edge British shoe retail. With
a focus on in season fashion footwear, quality customer service, competitive prices and extensive selection, Cloggs.co.
uk stocks over 20,000 items including its popular range of UGGs like Classic Short UGG, Classic Tall UGG and the
brand new design for this winter, the UGG Bailey Button. www.bellbestugg.com
